SunriseTV is a dumpster fire

Way back in mid-February, on the night before the Super Bowl, I opened the SunriseTV web page in Opera to set up the recording. That worked just fine.

I left the page open on the recordings, so I wouldn’t forget about it in the morning, when I started working in home office. The next morning, I refreshed the page and was confronted with the following dialog box.

Sunrise TV: login not possible

I tried logging in again, but was denied again.

Had my account broken overnight? Had my subscription expired? No, of course not. The site opened in a different web browser fine. I was able to watch the Super Bowl from my recording. But what kind of crappiness is this? How does a web site completely forget that I have a subscription?

SunriseTV is one of the largest and most established television providers in Switzerland.

They still only let you record time slots, not actual shows or movies. If the Super Bowl slot ends at 04:30, then that’s when it stops recording.

SunriseTV seemingly has no idea when a program actually stops streaming. Or they don’t care about their customers at all.

The Super Bowl went into overtime, so my recording did not include the last ten minutes. Did they record the next slot automatically? Of course not. Why didn’t they include those ten minutes?

This happens all the time, but with recorded movies. You will often miss the last ten minutes because those are buried in the first ten minutes of the next time slot—and that’s not the one you recorded. The entire software is a basket case, not fit for purpose.

Nothing has changed or improved in the interim.